Refund Policy

If you have paid INR for a buy order and the order is cancelled by Sanux Exchange before USDT is dispatched, your INR payment will be refunded to the original payment method within 3 to 5 business days.

Refunds are initiated only after verification of the original payment. You may be asked to provide the payment reference number and screenshot.

If your sell order is cancelled and your USDT was not credited to our wallet, no refund is applicable as no transfer occurred.

If USDT was sent but the order is cancelled due to compliance reasons, the USDT will be returned to your original wallet address minus any network transaction fees incurred.

Completed orders where USDT has been delivered to your wallet or INR has been paid to your account are non-refundable.

Orders cancelled due to incorrect wallet addresses or wrong network selection are non-refundable, as on-chain transactions cannot be reversed.

Orders cancelled due to violation of Terms & Conditions (fraud, money laundering) are non-refundable and may be reported to authorities.

To request a refund, contact our support team via WhatsApp, Telegram, or email with your order ID and payment details.

Approved refunds are processed to the original payment source. Processing times depend on your bank or payment provider.

If you believe a refund has been unfairly denied, you may escalate the matter to our compliance team. We aim to resolve all disputes within 7 business days.